Privacy policy

This data protection and Privacy Policy contains all the necessary information regarding how we at AG-Cosmetics, LLC collect, use, and disclose your personal information when visiting our website, using our services, or making a purchase from our website. Please read this carefully. By using and accessing our website and any of our services, you agree to the collection, use, and disclosure of your personal information as described in our Privacy Policy. In case you do not agree to the conditions, please do not access or use any of our services. www.mdcosmetique.com owned and operated by AG-Cosmetics, LLC. Throughout the site, the terms “we”, “us” and “our” refer to MD Cosmetique.

1.    CONTACT

For users who have any additional questions or would like to request for more information or would like to make a complaint after reading the Privacy Policy, do contact us at support@mdcosmetique.com

 

2.    COLLECTING PERSONAL INFORMATION

When visiting our website, we will collect certain information about your device, your website interactions, and necessary information for processing purchases over the past 12 months. Furthermore, we may collect additional information if you contact us for customer support. In our Privacy Policy, we will use the term “Personal Information” to describe information about identifiable individuals. 

Take note that some features of our services may require you to provide certain personal information. You have the right to not provide this information but this may also prevent you from accessing and using such services. 

Here is our list of the specific information we collect and the reasons why we do so:

i.              Device Information

We collect this information to ensure that our website loads accurately for you. It is also used to perform website analytics to further optimize it. We receive this once you access our website using cookies, pixels, tags, web beacons, or log files. This information will also be shared with Shopify, our processor. 

We will collect the following information:

-       Web browser version

-       IP address

-       Cookie information

-       Your time zone

-       Search terms

-       Site and product history

-       Your site interactions

ii.            Order Information

We collect this type of information to provide products and services to you to fulfill our contract. Such services include to process payment information, arrange shipment, and provide you with order confirmations, as well as to communicate with you and screen orders for any potential risks. We may also provide information and advertising related to our products and services, if it is in line with the preferences shared with us. 

This information is collected from you and is only shared with Shopify, our processor. The following information will be requested:

-       Name

-       Billing and shipping address

-       Payment information, such as your bank account, credit or debit card information, and billing address

-       Contact information including your email address and phone number

-       Account information, including your username, password, and security questions

-       Shopping information, including the items you view and add to your cart or wishlist

iii.           Customer Support Information

We collect this type of information from you purely for customer support purposes. The type of information collected are those you choose to include when commuting with us.

iv.           Regarding Minors 

Take note that our website is not intended for individuals under 13 years of age. We will not intentionally collect Personal Information from minors. If you are a parent or guardian and believe your child provided their Personal Information to us, do contact us at the mentioned email address to request deletion or removal. 

 

3.    SHARING PERSONAL INFORMATION

We will share your personal information with service providers, which helps us fulfill contracts and provide adequate services with you. For instance, we will use Shopify to operate our store. Learn more about how Shopify utilizes personal information on this website: 

Moreover, we may share personal information to comply with applicable laws and regulations. For instance, we share information to respond to a search warrant, subpoena, and other lawful requests for information we receive. 

 

4.    BEHAVIORAL ADVERTISING

As mentioned above, we will use personal information to provide marketing communications and targeted advertisements that you may be interested in. Here are a few examples of how we can use your personal information for this reason:

-       We may use Google Analytics for us to better understand how you and our other customers use our website. Learn more about how Google can use your information here. If you would like to opt-out of Google Analytics, click here.

-       We will share information about your website usage, purchases, and interaction with our advertisements to our advertising partners. We will collect and share this information directly with our advertising partners, but in some cases, this will be shared through cookies and other similar technologies, which you can consent to, depending on your area.

-       We utilize Shopify Audiences for us to show advertisements on websites, directed to buyers who purchased with other Shopify merchants and may be interested in our offerings. We will also share information of your website usage, purchase, and email address associated with your purchases with Shopify Audiences. This may be used by Shopify merchants, who will send offers that may be of interest to you.

If you would like to know more about targeting advertising, visit the Network Advertising Initiative’s webpage here. You may opt out of these services through the Digital Advertising Alliance here. 

 

5.    USING PERSONAL INFORMATION

We will utilize your personal information to provide our services to you, including offering our products, processing payments, shipment, fulfilling your order, and sending you updates on new offers, products, and services. The following are ways we use your information and how:

Provide Products and Services

We will use personal information to provide the services you requested for to fulfill our contract with you. This includes using your information to process your payments, fulfill orders, and send updates regarding your account, purchases, returns, and exchanges, among other transactions.  

Marketing and Advertising

We will use your personal information for marketing and promotional purposes, including sending advertising, promotional, and marketing communications via text, email, and postal mail. We may also show you advertisements for any products and services that may be of interest to you. This includes using personal information to personalize our advertising and services on our website.

Security and Fraud Prevention

We will use information to detect, investigate, and/or take action in case of any possible illegal, malicious, or fraudulent activities. When you register for an account and choose to use our services, you will be responsible for keeping your account information safe. Do not share any of your account information with anyone. If you believe your account has been compromised, do contact us right away. 

Communications

We will use your personal information to provide customer support and improve our services. Doing this is in our interest to ensure we are responsive and provide effective services to you in order to maintain a positive business relationship.

Lawful basis

In case you are a resident of the European Economic Area, we follow the General Data Protection Regulation. As such, we will process your personal information under these lawful bases:

-       Consent

-       Performance of contract between you and our website

-       Compliance with legal obligations

-       Protect vital interests

-       Perform tasks carried out in public interest

-       For legitimate interests without overriding one’s rights and freedom

Security and Retention

When placing an order through our website, we retain your personal information on our records unless requested to erase such information. If you want to learn more about your rights on information erasure, check out “Section 10: Your Rights,” also located in this Privacy Policy.

Please be aware that there is no perfect of impenetrable security measure. As such, we cannot guarantee perfect security. Moreover, the information you provide may not be secure while in transit. Because of this, we recommend to not use any unsecure channels to communicate any confidential or sensitive information. 

Automatic decision-making

For residents of the European Economic Area, you can exercise your right to object to information processing that was based on automated decision-making, if this significantly affects you or has a legal effect.

We will not engage in fully automated decision making if it’s known to have a legal or significant effect on customer data. While Shopify is our processor, it will only use limited automated decision-making to prevent cases of fraud, and this will not have any legal or significant effects on users.

 Here are the services that may have elements of automated decision-making:

-       Temporary blacklist of IP addresses connected with failed transactions. The blacklist only lasts for a few hours.

-       Temporary blacklist of credit cards connected with the blacklisted IP addresses. The blacklist lasts for a few days.  

 

6.    SMS PRIVACY POLICY

We are committed to protecting your privacy, taking precautions to ensure the security of your information. Our SMS Privacy Policy governs how we treat the information we collect and receive from you in connection with your use of our SMS services.

When using our SMS services, you also agree to our policy terms. We reserve the right to modify or change our policy at any time, with or without prior notice. Moreover, any changes are effective once posted. Your continued use of our SMS services constitutes your acceptance of our policy and any changes made.

 

Personal Information Collected

Through your use of our SMS services and from a third party service provider, we receive the following information:

-       Mobile phone number upon sending a text message to us or subscribing to our services

-       Texts you send to other uses of our service

-       User or screen name selected for the SMS service

-       Comments or feedback sent to us regarding our SMS service

 

How Your Personal Information is Used

We will use the information we receive for the following purposes:

-       To provide you with our service

-       To process and respond to questions or inquiries

-       To improve our services

-       To contact you with announcements or updates, if necessary

-       To conduct research

-       To provide anonymous reporting for our clients and partners

Do note that messages send through our SMS service will be stored on our servers and will be retained there. Moreover, we use servers and services owned by third parties.

 

Disclosure of Personal Information

We will not give away and sell information to third parties without your consent. With that said, there is a possibility your information will be used if the following circumstances arise:

-       When we have your consent

-       When we have to enforce our Terms and Conditions

-       When we provide necessary information to reputable persons and businesses to process information for us. The parties we entrust information to will process it based on our privacy policy, with a non-disclosure agreement. If they do not comply, we will not be held accountable for reimbursements or liabilities.

-       When we are required to respond to court orders, legal processes, subpoenas, or to exercise legal rights.

-       When we believe it is required to share information to investigate, take action, or prevent illegal activities, fraud, or situations with threats to one’s physical safety.

-       If our company or its assets will be merged with another company.

 

Security

We take extra precaution to ensure your information’s safety and security. However, we cannot completely guarantee that unauthorized personnel or hackers will not gain access to information despite our efforts. Please take note that when using our services, information travels through third-party infrastructures out of control, such as third-party SMS delivery platforms or your carrier network. As such, our privacy policy does not apply to information you send to other users. We recommend that you do not send over personal and identifying information to other parties.

 

Opt In and Out to Our Services

You may opt-in on our services and receive SMS notifications by:

-       Entering your phone number

-       Sending a SMS message that contains an advertising keyword

-       Filling out application forms including your phone number

-       Signing up at point-of-sale locations

In case you would like to opt out of our services or notifications, you may do so by texting “STOP” to you received messages from.

We will reserve the right to send communications relating to our services, including announcements, promotions, or administrative messages, without providing the opportunity to opt out.

 

Minors

Our SMS services are not made for children under 13 years old, and we will not and do not knowingly collect information from children. By using our services, you are confirming that you are over 18 years of age.

 

7.   DISCLOSING PERSONAL INFORMATION

There may be certain circumstances when we may disclose information to third parties for purposes based on our Privacy Policy. These are the circumstances:

 

-       Vendors and third parties performing services on our behalf, such as for payment processing, customer support, cloud storage, IT management, data analytics, or fulfillment and shipment.

-       Business and marketing partners like Shopify, in order to advertise with you and provide services. They will use personal information in accordance with their own privacy policies.

-       Affiliates and those within our corporate group, with the purpose of running a successful business.

-       When you consent to our disclosure of information to third parties, such as to ship your order.

-       In connection with business transactions like bankruptcy or a merger, to comply with legal obligations.

8.    THIRD PARTY SITES

Our website can provide links to third parties. In case you visit links to websites that we do not control or are affiliated with, do review their privacy and security policies, as well as their Terms and Conditions. We cannot guarantee and will not be responsible for the security and privacy of such websites, including the accuracy and reliability of their information. Moreover, the information you provide in public and semi-public platforms, including information shared on third-party social networking platforms, may be viewable by other users of our services or those of third-party platforms without limitation. Our inclusions of these links do not imply endorsement of content on such platforms, as well as their owners and operators. The only exception is if it was disclosed on our services.

9.    USER GENERATED CONTENT

Our services may allow you to post user-generated content, such as product reviews. If you post content in public areas of our services, then remember that this will be made public and accessible by anyone.

We will have no control over who can access the information you choose to make available to others. Moreover, we cannot ensure that the parties with access to your information will keep it secure. We will not be responsible for the privacy and security of information you have made publicly available, as well as the accuracy and use of information received and disclosed from third parties.

10.    SELLING PERSONAL INFORMATION

Our site is also allowed to sell personal information. This is defined by the California Consumer Privacy Act of 2018, abbreviated as CCPA.

 

11.  YOUR RIGHTS

General Data Protection Regulation (GDPR)

For residents of the European Economic Area, you can exercise your rights to gain access of personal information we have of you to either transfer it to a new service or to request that it be removed, corrected, and/or updated. For those who would like to do this, don’t hesitate to contact us.

Take note that your personal information is initially processed in Ireland, which will then be transferred outside Europe for storage and processing, including to the United States and Canada. You may learn more about how Shopify’s data transfer process complies with the GDPR here.

California Consumer Privacy Act of 2018 (CCPA)

For residents of California, you can also exercise your right to gain access of personal information we have of you to either transfer it to a new service or to request that it be removed, corrected, and/or updated. For those who would like to do this, don’t hesitate to contact us.

In case you want to designate authorized agents to submit such requests on your behalf, you may contact us using the same details. 

 

12.  COOKIES

Cookies are small amounts of information downloaded to your device when visiting our website. We use various types of cookies, including advertisement, performance, functional, and content cookies. These improve the browsing experience by allowing our site to remember your preferences and actions, so you won’t need to re-enter your information whenever you return to our website. Cookies will also provide information on how users interact with the website. For example, it will let us know if the user is a first-time or frequent visitor. 

Below are the cookies we use to optimize your experience on our website and to properly provide services. 

Cookies for Proper Store Function

Reporting and Analytics

Do Not Track

Do note that, due to the fact there isn’t any industry understanding of how to adequately respond to “Do Not Track” signals, we will not change our data collection and usage practices in case we detect such signals from one’s browser.

Moreover, most browsers would automatically accept cookies. If you do not want this, you can set your chosen browser to reject or remove cookies in your settings. That said, do note that doing this can negatively affect your user experience and cause certain features of our website to work incorrectly or be unavailable. Blocking cookies may not also prevent how we will share information with third parties, including advertising partners.

 

13.   CHANGES

Take note that our Privacy Policy may be updated periodically to reflect any changes to our practices, as well as for regulatory, legal, or operational related reasons.

 

14.   COMPLAINTS

As mentioned above, if you would like to send feedback or complaints, do contact us via e-mail or via mail using our details provided from our Contact Us page.

If you are unsatisfied with our response, you reserve the right to forward your complaint with the relevant data protection authority of your area.